SINGAPORE
POSITION SUMMARY
Reporting to the Client Experience Supervisor, OANDA's Client Experience Associates
are the primary, front-line point-of-contact for our customers and will handle all customer questions and inquiries with the highest degree of courtesy and professionalism to resolve customer
issues.
DUTIES & RESPONSIBILITIES
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Educate customers on OANDA trading platform features and
benefits.
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Identify and analyze customer needs to ensure high customer satisfaction, growth
and retention of business.
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Promote positive customer relations by consistently providing premier customer
experience and satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
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Assist customers with administrative requests and inquiries relating to their
OANDA accounts
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Assist customers with inquiries about their currency trades.
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Provide basic login troubleshooting assistance to customers having difficulty
accessing the OANDA trading platforms
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Maintain a well-developed working knowledge of the complete line of products and
services offered by OANDA
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Take responsibility to keep up to date and request assistance for further
development needs.
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You will be required to work shifts between the hours of 7am-8pm Monday
through Friday
QUALIFICATIONS
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Strong PC Skills - comfortable with email and Web
browsing/searching
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Previous call centre experience
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Detail oriented, reliable, and resourceful
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Possess courageous integrity
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Ability to multi-task handling client contact via various channels at the same
time
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Excellent written and oral communications skills combined with the ability to
grasp complex concepts quickly
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Highly self-motivated – ability to work independently, think analytically and
creatively.
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Flexibility to work rotating shifts
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A good listener who shows empathy and strives to make your customers experience
one you would like to have.
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Able to solve problems independently that is in the customer’s best
interest.
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Receptive to coaching and feedback to help enhance performance to meet
goals
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Positive attitude, flexible nature, thriving in a fast-paced, constantly changing
environment
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Passionate about learning and strive to gain new knowledge about product and
service changes.
Apply