Client Experience Associate Mandarin/English bilingual


Singapore

 

Reporting to the Client Experience Supervisor, OANDA's Client Experience Associates are the primary, front-line point-of-contact for our customers and will handle all customer questions and inquiries with the highest degree of courtesy and professionalism to resolve customer issues.

 

Duties & Responsibilities

  • Educate customers on OANDA trading platform features and benefits. 
  • Identify and analyze customer needs to ensure high customer satisfaction, growth and retention of business. 
  • Promote positive customer relations by consistently providing premier customer experience and satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. 
  • Assist customers with administrative requests and inquiries relating to their OANDA accounts 
  • Assist customers with inquiries about their currency trades. 
  • Provide basic login troubleshooting assistance to customers having difficulty accessing the OANDA trading platforms 
  • Maintain a well-developed working knowledge of the complete line of products and services offered by OANDA 
  • Take responsibility to keep up to date and request assistance for further development needs. 
  • You will be required to work shifts between the hours of 7am-8pm Monday through Friday

     

Qualifications

  • Strong PC Skills - comfortable with email and Web browsing/searching
  • Fluently bilingual (written and spoken) in Mandarin and English

  • Previous call centre experience 
  • Detail oriented, reliable, and resourceful 
  • Possess courageous integrity 
  • Ability to multi-task handling client contact via various channels at the same time 
  • Excellent written and oral communications skills combined with the ability to grasp complex concepts quickly 
  • Highly self-motivated – ability to work independently, think analytically and creatively. 
  • Flexibility to work rotating shifts 
  • A good listener who shows empathy and strives to make your customers experience one you would like to have. 
  • Able to solve problems independently that is in the customer’s best interest. 
  • Receptive to coaching and feedback to help enhance performance to meet goals 
  • Positive attitude, flexible nature, thriving in a fast-paced, constantly changing environment 
  • Passionate about learning and strive to gain new knowledge about product and service changes.
  • Fluency in another ASEAN language (Thai, Indonesian Bahasa, Malay, etc) would be an asset

OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. 

 

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

 

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